Live Proudly Coaching (“we”, “us”, or “our”) operates the website https://deborahbianca.com (the “Site”) and provides life coaching, life design, and related services (the “Services”).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Site, subscribe to our content, or work with us as a client, in line with the EU/UK General Data Protection Regulation (GDPR) and Irish data protection law.
By using the Site or our Services, you agree to this Privacy Policy.
Information we collect
We may collect and process the following categories of personal data:
Identity data: name, preferred name, pronouns, job title, company, country or region.
Contact data: email address, phone number, postal address or city, social media handles.
Coaching data: information you share in forms, emails, messages, and coaching sessions (e.g. background, goals, challenges, aspirations).
Booking and payment data: details relating to your bookings, invoices, and payment status; card details are processed securely by our third‑party providers via Cloudsync and are not stored by us directly.
Usage data: pages visited, links clicked, IP address, browser type, device information, and similar data collected through cookies and analytics tools.
Marketing and communication data: your preferences for receiving newsletters, resources, and promotional content.
We do not knowingly collect personal information from children under 18; if you are under 18, please do not submit personal data via this Site.
How we collect your information
We collect personal data in the following ways:
Directly from you
When you complete contact or application forms.
When you book calls or sessions, join programs, or purchase products via Cloudsync.
When you subscribe to emails or download resources.
When you communicate with us by email or social media.
Automatically through the Site
Via cookies, pixels, and similar technologies used for functionality, performance, and analytics.
Via analytics tools (e.g. website analytics) that help us understand how visitors use the Site.
From third parties
Cloudsync, which may provide us with information relating to your bookings, payments, and email subscriptions as part of its CRM and automation services.
Legal bases for processing (GDPR)
As an Irish‑registered business serving clients in the EU and beyond, we process your personal data under the following legal bases:
Consent: when you opt in to newsletters, downloads, or certain marketing communications.
Contract: when processing is necessary to enter into or perform a coaching or program agreement with you.
Legitimate interests: for running and improving our business, delivering relevant content, maintaining security, and managing client relationships, provided your rights are not overridden.
Legal obligation: to comply with tax, accounting, and other regulatory requirements.
How we use your information
We use your personal data to:
Provide, personalize, and manage coaching, programs, and related Services.
Handle inquiries, discovery calls, applications, and client onboarding.
Send you newsletters, updates, and marketing you have consented to receive, with the option to unsubscribe at any time.
Process bookings and payments through Cloudsync and its integrated payment partners.
Maintain business and financial records, including invoices and contracts.
Operate, protect, and improve the Site, including monitoring usage and preventing misuse or security incidents.
Comply with legal obligations and enforce our terms.
Cookies and similar technologies
The Site may use cookies and similar technologies to provide a better user experience, support security, analyze traffic, and measure the performance of our content and campaigns.
Where required by law, you will see a notice giving you options to accept or manage non‑essential cookies. You can also adjust your browser settings to refuse cookies, though this may impact some Site functionality.
How we share your information
We do not sell your personal data.
We may share information with trusted third‑party service providers, including:
Cloudsync, which we use to manage email marketing, booking, client records, and payment flows.
Website hosting, analytics, and security providers.
Payment processors integrated via Cloudsync or similar tools (e.g. card processing, invoicing).
Professional advisors (legal, financial, technical) where necessary.
These providers only process your data on our instructions and must protect it appropriately under data protection laws.
We may also disclose information if required by law or to protect our rights, safety, or the rights and safety of others.
When personal data is transferred outside the EEA/UK (for example if a service provider’s servers are located abroad), we seek to ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.
Data retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, and reporting requirements.
Client records (including coaching notes, bookings, and invoices) may be kept for up to 6–7 years after our work together ends, in line with common professional and tax record‑keeping standards.
Email subscribers’ details are kept until you unsubscribe or we no longer need them for the purpose collected.
When data is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable law.
Data security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
These may include secure hosting, access controls, strong passwords, encryption in transit (HTTPS), and limiting access to those who need data to perform their role. Some measures are provided through our third‑party platforms such as Cloudsync and its integrated payment and email infrastructure.
No system is completely secure, so absolute security cannot be guaranteed, but reasonable steps are taken to reduce risk.
Your rights (EU/EEA/UK)
As a data subject under GDPR, you may have the following rights in relation to your personal data:
Right of access: to request a copy of your personal data.
Right to rectification: to ask us to correct inaccurate or incomplete information.
Right to erasure: to request deletion of your data in certain circumstances.
Right to restrict processing: to ask us to limit the use of your data.
Right to data portability: to receive your data in a structured, commonly used format and/or request transfer to another provider where technically feasible.
Right to object: to object to certain processing, including direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise your rights, contact us using the details in the “Contact us” section.
You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) or your local supervisory authority if you believe your data protection rights have been infringed.
Email marketing and Cloudsync
When you subscribe to our newsletters or resources, your email and related data are managed through Cloudsync, which acts as our email automation and CRM tool.
You can opt out of marketing emails at any time by:
Clicking the “unsubscribe” link in any email, or
Contacting us directly to request removal from our mailing list.
Service and administrative emails (for example, about your bookings or payments) may still be sent where necessary.
Coaching confidentiality
Confidentiality is central to our coaching work. Within the limits of the law:
Information shared during coaching sessions or via pre‑session forms is treated as confidential and used only to support you and deliver Services.
We may use anonymized and aggregated information for supervision, training, or marketing (e.g. testimonials), but only with your consent or in a way that does not identify you.
We may be required to break confidentiality in rare cases where there is a legal obligation or a serious and imminent risk of harm to you or others.
Third‑party links
Our Site may contain links to third‑party websites or services. These sites have their own privacy policies, and we are not responsible for their content or practices.
You are encouraged to review those policies before providing any personal information on third‑party sites.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our Services.
The “Last updated” date will be revised accordingly, and where appropriate, material changes may be notified on the Site or by email. Your continued use of the Site or Services after changes are made will constitute acceptance of the updated policy.
Contact us
For questions, requests, or concerns about this Privacy Policy or your personal data, please contact:
Business name: Live Proudly Coaching
Website: https://deborahbianca.com
Email: [email protected]